Frequently Asked Questions

Product safety

Absolutely! We’ve put a lot of thought into our formula and ingredient list to make sure that our makeup kits are fun for kids and hassle-free and worry-free for parents. 

In fact, we have an ingredients list on our site that you can browse through. We stand by our ingredients, as we believe that going the natural route is key to making each makeup kit as safe as possible. If you're worried about any potential allergies, please reach out to us and we'll be happy to help! 

Our makeup, face paint and lip floss products are powered by natural ingredients, free from preservatives, fillers and harsh ingredients. Our nail polish is plant-based and 10-free which means it is free from many of the harmful ingredients found in traditional adult nail polish. Our glitter is also plant-based and certified biodegradable.

For a complete list of ingredients in our products please visit the ingredients page.

You can also view our product Safety Data Sheets (SDS) via the links below:

We use the best ingredients but we know allergies can happen anywhere. Should you or your little one have an allergic reaction please cease use immediately, wash off with water and seek urgent medical attention by a qualified professional.

The recommended age of use is 3+ due to small parts. Our magnetically closing boxes have multiple magnets in them and we recommend all Oh Flossy products be used with adult supervision. Should you suspect ingestion of a small part please see your closest hospital emergency department as urgently as possible.

All our Natural Makeup and Natural Face Paint products are designed not to stain and wash off with water alone. Should your product come into contact with carpet/rugs or furniture, use a vacuum (for carpet) or baby wipes (for walls & tiles) to remove it.

No, never ever. We believe in protecting all creatures, great and small. We're committed to never testing on animals and creating vegan products everyone can enjoy, no exceptions. We think the best kind of play is inclusive, safe and kind.

Our makeup, face paint, nail polish, lip gloss and bath bomb products are made in Australia. We believe in doing things with transparency and manufacturing locally. Our gentle formulas are handmade locally, ensuring a high-quality product you can trust.

Our Bio-Glitter is manufactured in Germany by the only certified bio-glitter company worldwide.

It can be dizzying looking through the different kids makeup products. The Oh Flossy kids makeup sets are a great way to start. There are different options to suit your budget and our sets offer children everything they need to dress up, play and get creative. 

Our sets are also perfect as gifts to surprise your little one!

Shipping & Delivery

Domestic shipping across Australia can take 1-10 business days depending on your location. Express Shipping is also available for selection during checkout.

International shipping can take up to 10-15 business days.

Yes! We ship our products all over the globe.

We charge flat shipping rates depending on your region. Visit our shipping page for shipping costs to your region.

For Australian orders under $50 we have a flat $8.00 shipping fee. For orders over $50, shipping is free. We also offer Express Post nationwide for a flat rate of $12.00.

For international orders, we have flat rate shipping depending on the region. Our detailed shipping rates can be found in our Shipping Policy.

Yes, we offer free shipping for Australian orders over $50.00.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to us via hello@ohflossy.com.

Returns & Refunds

We’re so confident you’ll love your new products, however in the event you have a change of mind or need to exchange we have a 30-day money-back guarantee - no questions asked!

We’ll issue your choice of a refund, store credit or exchange to the same value as soon as your item has been returned.

To be eligible:

  • Please contact hello@ohflossy.com to start your return including your proof of purchase
  • Items must be returned to us unopened and in their original packaging and condition
  • Gift cards excluded

    Please enquire for more information about our Refund policy.

A refund request can be submitted within 30 days after the purchase is made.

Payments & Safety

We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also accept Afterpay.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.